Hollywood Casino St. Louis 231 reviews #2 of 3 Casinos & Gambling in Saint Louis 'When the casino was Harrahs the buffet offered a wider variety of choices and bad a delicious dessert bar, now it’s ok and some nights are better than others (Thursday is bbq and a free beer night) The Fina Cut r.'
Every other slot machine is disabled.
Table games seating will be limited. The process of some of the games may be altered to limit contact of chips, cards and cash.
The Poker Room will be open 24/7 daily, based off on player demand.
Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, Hollywood Casino St. Louis will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
Due to county restrictions, no beverages can be served or consumed indoors at this time.
99 Hops House: To-Go Only
Sunday – Thursday: Noon – 9 p.m.
Friday & Saturday: Noon – 1 a.m.
Charlie Gitto's: To-Go Only
Sunday – Thursday: 2 p.m. – 9 p.m.
Friday & Saturday: 2 p.m. – 10 p.m.
Phat Tai: To-Go Only
Friday – Sunday: 5 p.m. – 2 a.m.
Monday – Thursday: 5 p.m. – Midnight
Celebrity Grill: Temporarily Closed
Hollywood & Grind: Temporarily Closed
Final Cut Steakhouse: Closed
Eat Up Buffet: Closed
Live entertainment is back at 99 Hops House.
There is no live entertainment planned for Boogie Nights.
The hotel has reopened.
Q: Is the Casino Open and what are the Hours of Operation?
A:
• The casino is open 24/7!
• Hops House is open for to-go orders only from noon – 9 p.m. Sunday – Thursday and noon – 1 a.m. Friday & Saturday.
• Charlie Gitto’s is also open for to-go orders only. It’s best to check out their website for up-to-date times and reservations.
• Phat Thai is open for to-go orders only from 5 p.m. to 2 a.m. Friday through Sunday and 5 p.m. to midnight from Monday to Thursday.
• Eat Up Buffet, Celebrity Grill, Hollywood & Grind, and Final Cut Steakhouse are not open.
Q: How are you promoting health and safety?
A: We adhere to robust cleaning practices, social distancing, and encourage use of masks. We have also implemented:
• Signage at entrances depicting a checklist of COVID-19 symptoms asking team members and guests to refrain from entering the property if necessary.
• Guests are encouraged to sanitize their hands upon entering the property and use sanitizer stations located prominently throughout the property.
• Signage and floor markers are installed where lines normally form for customer queuing.
• Team members and vendors are required to wear masks and undergo a health screening each day, including temperature checks, prior to entering the property.
• Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, Hollywood Casino St. Louis will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
• Increased frequency of cleaning and deep cleaning high touch point areas is taking place.
Q: Can I wear a mask or gloves for safety reasons?
A: Yes. Every guest that enters the casino is required to briefly show their uncovered face at the turnstile location prior to entering. Gloves are acceptable to wear.
Q: What specifically are you doing to encourage social distancing?
A: Some slot machines are placed out of service and we are reducing the number of positions available at table games. Plexiglass dividers are installed at many counters. Casino capacity will also limited as needed.
Q: What happens if the casino gets full?
A: Contingency plans are in place and include controlling access to the building using security officers and directional signage placed along Casino Center Drive. If needed, priority access lines for Owners Club and Elite guests will be used.
Q: Do I have a Free Play bonus offer available? What about gift giveaways, drawings and events?
A: You can view any available offers at mychoice.com. Make sure your email has been updated at mychoice.com in order to receive notification of upcoming offers. If we are unable to connect with you via email, you will miss out on valuable offers! We have no gift giveaways or drawings planned at this time. Other events will be scheduled at a later date.
Q: When will you open the hotel?
A: The hotel has reopened. The Fitness Center remains closed.
Q: What about my tier status and mycash?
A:
• No tiers were downgraded during the closure.
• We are providing guests a minimum of 12 months to earn their tier status for 2021
• We are suspending mycash expiration until further notice
Q: What else should be noted?
A: Please note the following:
• Only one casino cashier cage is open and social distancing is promoted; we recommend using kiosks to cash tickets and break bills.
• Please use casino bars or beverage servers for all drinks; self-serve beverage stations are closed.
• Valet service is temporarily not available. More handicap parking has been added and the former valet lot is now available for guest parking.
• The VIP Lounge is open with limited service for Elite and Owners Club guests from 4 p.m. – 10 p.m. Monday – Thursday, 4 p.m. – Midnight Friday and Saturday and 10 a.m. – 4 p.m. Sunday.
• The best way to stay up-to-date is through Facebook and by visiting our website. We’ll be posting live updates and more information as it becomes available.